Joi 1v1
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HELP CENTER

How can we help?

Answers to the most common questions about using Joi 1v1 — getting started, matching, safety, billing and troubleshooting. Can’t find it? Contact us and we’ll help.

Getting Started

What Joi 1v1 is and how to start your first video chat.

What is Joi 1v1?A private 1v1 video chat for meeting new people face to face.How do I start a video chat?Open the app, tap start, and get matched in seconds.Do I need an account to use Joi 1v1?You can try it without signing up first.

Matching & Features

How matching works, plus the features that make chatting easy.

How does matching work?How you get paired with one person at a time.Can I chat with people who speak another language?Built-in text-message translation bridges the gap.

Safety & Privacy

Staying safe, reporting, blocking and what we do with your data.

How do I stay safe on video chat?The habits that keep every chat in your control.How do I report or block someone?End a chat, move on, and report a rule-breaker.What does Joi 1v1 do with my privacy?What stays private and what you control.

Account & Billing

Whether it is free, managing your account, payments and refunds.

Is Joi 1v1 free?Free to start — here is how it works.How do payments and refunds work?Managing purchases and requesting help with a charge.

Troubleshooting

Camera, microphone, connection and video-quality fixes.

My camera or microphone is not workingFix permissions and pick the right device.How do I fix connection or video-quality problems?Get a smoother, clearer video chat.

Still need help?

If you can’t find an answer here, our support team is happy to help.

Contact Support