My camera or microphone is not working
If the other person cannot see or hear you, it is almost always a permissions or device setting. Work through these in order.
- Allow permissions. When your browser asks to use the camera and microphone, choose Allow. If you blocked it, open the site permissions (the icon near the address bar) and switch camera and mic to Allow, then reload.
- Close other apps. Only one app can use your camera at a time. Close video-call or camera apps that might be holding it, then try again.
- Pick the right device. If you have more than one camera or microphone, make sure the correct one is selected in your browser or system settings.
- Check that your device is not muted or covered, and that any physical camera switch is on.
- Reload the page, or try a different browser if it still will not connect.
Still need help?
If you can’t find an answer here, our support team is happy to help.