How do I fix connection or video-quality problems?
Choppy video or dropped connections usually come down to your network or lighting. These steps make a video chat smoother and clearer.
For a more stable connection
- Use a strong Wi-Fi signal, or move closer to your router.
- Close other apps and browser tabs that use the internet, such as downloads or streaming.
- If Wi-Fi is weak, a wired connection or moving rooms can help a lot.
- Reload the page to reconnect if a chat freezes.
For clearer video
- Light your face — sit facing a window or a lamp rather than with a bright light behind you.
- Clean your camera lens; a smudge softens the whole picture.
- Hold your phone steady or prop it up so the image is not shaking.
Still need help?
If you can’t find an answer here, our support team is happy to help.